WHAT WE DO
Training & Development
Investing in your team’s growth is pivotal for success. Our training initiatives stand out for their comprehensive approach. From regular store visits to interactive round table sessions, we cover all bases. Partnered with top national trainers, our methods aim to boost productivity while ensuring your team stays well-versed in compliance matters.
This is where we separate from the rest.
1. We train on every visit to your store
2. Host round table training sessions
3. Offer a web based development program.
Also on our team are the best national trainers in the business. Our methods and training will help increase production, as well as keep your team knowledgeable on compliance issues.
Products:
All of our products offered are safe and secure which means customer satisfaction. By offering products that are, “A” rated by AM Best, allows for faster paid claims and continued support during and after the contract term.
Compliance:
Our continued training of compliance and regulation issues is the safety net to keep your dealership current and up to date with this continuous moving target. Designing a menu tailored to the products you choose to sell helps to maintain a compliant sales process.
Customer Experience Enhancement
Elevating your dealership’s customer experience is more than a goal—it’s our commitment. With over 35 years of combined expertise in dealership operations and banking, our team possesses a comprehensive understanding of what it takes to create exceptional customer journeys. Whether your focus is on refining sales processes, optimizing finance and insurance strategies, or evaluating current operations, our tailored approach is geared toward transforming the customer experience.
We delve deep into your dealership’s sales process, meticulously analyzing each step to identify pain points and opportunities for enhancement. Our unique perspective, honed through extensive industry experience, enables us to unravel complexities and implement streamlined solutions. Beyond mere strategies, we believe in fostering lasting relationships with your clientele by ensuring a seamless, satisfying experience at every touchpoint.
F&I Optimization
Precision in the financial and insurance realm is essential. Our detailed monthly dealer statements aid in reconciliation, showcasing sales, profits, and participation program statements. Accessible through web platforms, this information streamlines accuracy, allowing for better decision-making.
Accounting:
Detailed monthly dealer statements for reconciliation use showing sales and profits on products sold. Participation program statements with current cessions and claims payments. You will have web access to eliminate delays in obtaining accurate information.
Claims:
Monthly reports showing the number of claims paid at your dealership and other dealerships. Flexibility of how claims are paid to your dealership in order to maximize the success of your program. We review your claims history and loss ratio to make sure performance is to your expectation.